Privacy policy

When you use hubss.com or submit an inquiry, we may collect the following personal information:

• Contact details: name, email address, phone number, company name, and job title
• Mailing address: the address you give us when you request a printed Idea Book
• Project information: location, project type, and details you provide in form submissions
• Usage data: pages visited, time on site, browser type, and referring URL (collected via cookies and analytics tools)
• Communications: records of email correspondence or form submissions

We collect this information only when you voluntarily provide it, or when it is automatically collected through your use of the site.

We use collected information to:

• Respond to your inquiries and project requests
• Send requested product information, spec sheets, or follow-up materials
• Mail the printed Idea Book to the address you give us
• Schedule and confirm Lunch & Learn sessions
• Improve our website and service offerings
• Send relevant updates or product announcements (only with your consent)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

HUB Surface Systems is a Canadian company subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information with your consent, either express (you fill out a form) or implied (you provide a business card at a trade show).

You may withdraw consent at any time by contacting us at the addresses below, subject to legal or contractual restrictions.

We use the following third-party services that may process your data:

• Email delivery: Resend (sends the forms on this site to our inbox)
• Hosting: Vercel (hosts the site; Vercel Web Analytics and Speed Insights measure page visits and loading speed)
• Analytics: Google Analytics (pages visited, time on site, browser type, and referring URL)
• Content: Sanity (stores the site's text and serves its photographs)
• Maps: CARTO (supplies the map on the homepage)

Each service operates under its own privacy policy. We choose partners who maintain data protection standards consistent with PIPEDA.

hubss.com uses cookies to:

• Remember your preferences and session state
• Collect analytics data
• Improve site performance

You can disable cookies in your browser settings. Disabling cookies may affect some site functionality. We do not use cookies for advertising or cross-site tracking.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Inquiry records are typically retained for 3 years from the date of last contact. You may request deletion of your data at any time.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to our use of your information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below.

For privacy-related inquiries, contact:

HUB Surface Systems

East office · Milton, Ontario doug.bain@hubss.com · 416-540-9287

West office · Ladysmith, British Columbia cleve.stordy@hubss.com · 604-309-8212