Privacy policy

When you use hubss.com or submit an inquiry, we may collect the following personal information:

• Contact details: name, email address, phone number, company name, and job title
• Mailing address: the address you give us when you request a printed Product Portfolio Book
• Project information: location, project type, and details you provide in form submissions
• Usage data: pages visited, time on site, browser type, and referring URL (collected via cookies and analytics tools)
• How you reached us: when you send a form, the ad, search or website that brought you to hubss.com and the first page you landed on, sent with your message
• Communications: records of email correspondence or form submissions

We collect this information only when you voluntarily provide it, or when it is automatically collected through your use of the site.

We use collected information to:

• Respond to your inquiries and project requests
• Send requested product information, spec sheets, or follow-up materials
• Mail the printed Product Portfolio Book to the address you give us
• Schedule and confirm Lunch & Learn sessions
• Improve our website and service offerings
• Send relevant updates or product announcements (only with your consent)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

HUB Surface Systems is a Canadian company subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information with your consent, either express (you fill out a form) or implied (you provide a business card at a trade show).

You may withdraw consent at any time by contacting us at the addresses below, subject to legal or contractual restrictions.

We use the following third-party services that may process your data:

• Email delivery: Resend (sends the forms on this site to our inbox)
• Email newsletters: Constant Contact (sends our e-blasts to the contacts on our list; every e-blast has an unsubscribe link)
• Hosting: Vercel (hosts the site and checks that our forms are sent from a real browser; Vercel Web Analytics and Speed Insights measure page visits and loading speed)
• Spam screening: Anthropic (reads what you send through our forms, with phone numbers and email addresses taken out and never your mailing address, to keep spam out of our inbox)
• Analytics: Google Analytics (pages visited, time on site, browser type, and referring URL)
• Advertising: Google Ads (shows our ads, measures which of them lead to inquiries, and may show our ads to people who have visited this site)
• Business visit insights: Apollo.io (tells us which organizations visit the site, from the network address a visit comes from, and which pages they read; it is set not to identify individual visitors)
• Content: Sanity (stores the site's text and serves its photographs)
• Maps: CARTO (supplies the map on the homepage)

Each service operates under its own privacy policy. We choose partners who maintain data protection standards consistent with PIPEDA. Some of these services store or process data outside Canada, including in the United States, where it may be accessible to courts and authorities there.

hubss.com uses cookies to:

• Remember your preferences and session state
• Collect analytics data
• Improve site performance
• Measure our advertising and, if we use remarketing, show our ads to people who have visited the site

You can disable cookies in your browser settings. Disabling cookies may affect some site functionality.

Apollo.io keeps a random visitor number in your browser's storage, so it can tell one visit from the next. It holds no name or contact details, and clearing your browser's site data removes it.

We use Google Ads to show our ads and to measure which of them lead to inquiries. To measure them, our Google Analytics cookies work with Google's own advertising cookies, where your browser allows them, so Google can connect a visit or an inquiry to one of our ads. We may also use remarketing, a Google Analytics and Google Ads feature: Google may then show our ads to people who have visited hubss.com, on other websites and apps, including Google's own, such as Search and YouTube. Remarketing uses the same cookies to recognize a browser that has been here before.

To opt out of remarketing, turn off personalized ads in Google's ad settings (adssettings.google.com), or opt out of interest-based ads from participating companies, Google included, at youradchoices.ca. To stop Google Analytics in your browser, and with it the ad measurement above, install Google's opt-out add-on for Google Analytics (tools.google.com/dlpage/gaoptout). When you send one of our forms, our server still tells Google Analytics that an inquiry arrived, without your name or contact details, so we can count it.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Inquiry records are typically retained for 3 years from the date of last contact. You may request deletion of your data at any time.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to our use of your information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below.

For privacy-related inquiries, contact:

HUB Surface Systems

East office · Milton, Ontario doug.bain@hubss.com · 416-540-9287

West office · Ladysmith, British Columbia cleve.stordy@hubss.com · 604-309-8212