HUB Surface Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit hubss.com or contact us about our products and services.
1. Information We Collect
When you use hubss.com or submit an inquiry, we may collect the following personal information:
— Contact details: name, email address, phone number, company name, and job title
— Project information: location, project type, and details you provide in form submissions
— Usage data: pages visited, time on site, browser type, and referring URL (collected via cookies and analytics tools)
— Communications: records of email correspondence or form submissions
We collect this information only when you voluntarily provide it, or when it is automatically collected through your use of the site.
2. How We Use Your Information
We use collected information to:
— Respond to your inquiries and project requests
— Send requested product information, spec sheets, or follow-up materials
— Schedule and confirm Lunch & Learn sessions
— Improve our website and service offerings
— Send relevant updates or product announcements (only with your consent)
— Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Legal Basis (PIPEDA)
HUB Surface Systems is a Canadian company subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information with your consent — either express (you fill out a form) or implied (you provide a business card at a trade show).
You may withdraw consent at any time by contacting us at the addresses below, subject to legal or contractual restrictions.
4. Third-Party Services
We use the following third-party services that may process your data:
— Email delivery: Resend (email transmission for form submissions)
— Analytics: Google Analytics (anonymized usage data; IP anonymization enabled)
— Hosting: Vercel (site hosting; data processed in North America)
Each service operates under its own privacy policy. We choose partners who maintain data protection standards consistent with PIPEDA.
5. Cookies
hubss.com uses cookies to:
— Remember your preferences and session state
— Collect anonymized analytics data
— Improve site performance
You can disable cookies in your browser settings. Disabling cookies may affect some site functionality. We do not use cookies for advertising or cross-site tracking.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry records are typically retained for 3 years from the date of last contact. You may request deletion of your data at any time.
7. Your Rights
Under PIPEDA, you have the right to:
— Access the personal information we hold about you
— Correct inaccurate or incomplete information
— Withdraw consent to our use of your information
— Request deletion of your personal information
— File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us using the information below.
8. Contact Us
For privacy-related inquiries, contact:
HUB Surface Systems
East Office — Milton, Ontario
doug.bain@hubss.com | 416-540-9287
West Office — Ladysmith, British Columbia
cleve.stordy@hubss.com | 604-309-8212